Order processing
After you complete your purchase, your order is reviewed and prepared for fulfillment. Processing includes confirming the order information and preparing the Nexsim Silicone Back Scrubber for shipment.
If there is an issue with the information supplied during checkout, such as an incomplete shipping address or another detail that requires clarification, we may contact you using the information associated with your order.
Please make sure your name, delivery address, email address, and other required information are accurate before completing checkout.
Shipping
NEXSIM currently focuses its standard shipping experience on customers in the United States. The exact shipping options available to you will be shown during checkout.
Delivery estimates are not guaranteed arrival dates. Carrier capacity, weather, transportation interruptions, address issues, holidays, and other circumstances can affect the actual delivery date.
Once your order has shipped and tracking becomes available, you can follow its progress through our Track Order page.
Tracking your order
Once your order ships, tracking information is associated with the order when it becomes available from the carrier. You can check the latest available shipment status through our Track Order page.
Tracking information may take some time to appear after a shipment is handed to the carrier. It is normal for a tracking number to show limited movement during the early part of transit.
If your tracking information has not updated for an unusually long period, contact support with your order number and we can help you understand the available next steps.
Delivery delays
Although we work to keep orders moving normally, a shipment can occasionally take longer than the estimated delivery window. Once a package is in the carrier network, some delays may be outside NEXSIM's direct control.
Examples include severe weather, carrier congestion, transportation disruptions, incorrect or incomplete addresses, holidays, and other unexpected logistics issues.
If your order appears significantly delayed, contact us with your order number. We will review the available tracking information and help determine the appropriate resolution under our applicable refund policy.
Lost or damaged packages
If your package arrives visibly damaged, or if tracking indicates that the shipment has been lost or has not arrived as expected, contact customer support as soon as reasonably possible.
Include your order number and, where appropriate, photographs of visible product or packaging damage. This helps us investigate the issue and determine the appropriate resolution.
Eligible cases may qualify for a replacement or refund according to our applicable refund policy and the circumstances of the order.
Incorrect or missing items
If the product you receive is different from the product you ordered, or if something appears to be missing from your shipment, contact us with your order number.
Please describe the issue clearly and provide photographs when helpful. Our support team will review the order and work with you toward an appropriate solution.
Returns & refunds
We want customers to have a straightforward way to resolve legitimate order problems. If you are dissatisfied with your order, receive a damaged product, experience a qualifying delivery issue, or receive an incorrect item, contact our support team with your order number.
Refund and return eligibility depends on the circumstances of the order and the applicable NEXSIM policy. Our team will explain the appropriate next step after reviewing your request.
Where a refund is approved, the time required for the funds to appear in your account may depend on your payment provider or financial institution.
Include your order number, the email address used for the purchase, a short explanation of the issue, and photographs or other information that may help us understand the situation.
Contact us as soon as you notice a problem. Early communication gives our team more information to work with and can make it easier to investigate a shipment or order issue.
Once a refund has been approved and issued, the time required for the funds to appear depends on the payment provider and your financial institution. Nexsim cannot control the final posting time after the refund has been submitted.
Customer responsibility
A smooth delivery depends partly on the information provided during checkout. Please:
- Double-check your full shipping address before placing your order.
- Make sure your contact information is accurate.
- Monitor tracking after your order ships.
- Contact us promptly if tracking or delivery information appears unusual.
- Keep your order number available when contacting support.
Need help with an order?
If something is not right with your Nexsim Silicone Back Scrubber order, our support team can help you understand the available options. Have your order number ready so we can locate the order quickly.
Contact NEXSIM Support